Technology and AI are set to play an increasingly important role in helping people engage with their pensions and make retirement decisions. The latest findings from the Scottish Widows Retirement Report explore how innovations such as pension dashboards, open finance, gamified learning and AI-powered support could make retirement planning more accessible and intuitive.

While awareness of AI is widespread, trust remains a significant barrier, particularly for higher-stakes financial decisions. The research highlights both the opportunities and challenges ahead, showing how technology could help close the advice gap, improve engagement and widen access to support, provided it is implemented with appropriate safeguards, transparency and consumer protections.

Person wearing a dark jacket and green shirt using a blue smartphone with a triple camera setup in an outdoor setting

The role of technology and AI in retirement decision making

Discover how AI, pension dashboards, open finance and digital tools could help people engage with their pensions, access support and...

Mature couple reviewing documents and working on a laptop together at home, engaging in discussion and smiling.

Taking a closer look at AI

Find out how AI could help explain pensions, improve financial guidance and support retirement planning, while addressing concerns around trust...

Person holding smartphone displaying the Scottish Widows financial app showing a total pension value of £154,240 with account details and options.

Technology can make pensions and investing easier to understand

Discover how AI-powered tools could help people better understand pensions and investments, build confidence and access trusted support for retirement...

Contributors

Derek Shanks
Technology Director, Scottish Widows
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Maria Herrero Bullich
Chief Customer & Digital Officer, Scottish Widows
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