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Derek Shanks

Technology Director, Scottish Widows

Derek Shanks is a Technology Executive with twenty-three years’ experience in the Telecoms, Broadcast Media and Financial Services sector. His Financial Services experience spans retail banking, wealth management, digital investing, insurance and workplace pensions. At Lloyds Banking Group, he is the Technology Director for Scottish Widows digital channels, which includes the Scottish Widows App, website, live webchat and AI chat experiences. Derek is passionate about using technology to help people secure their financial future, doing so with resilient, scalable, secure mobile apps, and with the responsible use of AI.

Person holding smartphone displaying the Scottish Widows financial app showing a total pension value of £154,240 with account details and options.

Technology can make pensions and investing easier to understand

AI can improve financial understanding and engagement, but robust safeguards are needed for higher-stakes retirement decisions.

Middle-aged woman with gray hair and glasses using a smartphone, sitting at a table with a laptop and plants in the background.

Taking a closer look at AI

Find out how AI could help explain pensions, improve financial guidance and support retirement planning, while addressing concerns around trust...