Carolyn Jones

Carolyn joined LBG in February 2023 as Retirement Director and Platform lead. She is passionate about helping people understand their money and pensions and designing services to support people with their financial wellbeing as each stage of their life.

Carolyn has spent over 30 years working in the pension industry. She started her career with an actuarial company and realising the actuarial life was not for her moved into change management and strategy in pensions with roles at British Airways and PwC. This was followed by 13 years at Fidelity International, where she was responsible for the development of pension and retirement services and for defining Fidelity's retirement thought leadership, to provide insight into the ever more complex issues which customers face in saving for and living in retirement. As well as being executive director.

Prior to joining LBG Carolyn spent 3 years at the Money and Pensions Service as Head of Pension and Money Guidance strategy, working with government to define the strategy for how MaPS should help citizens with their money and pensions.